Refund policy

12. RIGHT OF WITHDRAWAL.

12.1 The Customer has the right to exercise the right of withdrawal from this contract within 14 days of receipt of the goods. The right of withdrawal is exercised by sending an e-mail to the following address info@exclusivedesignhouse.com, communicating: name of the applicant, code and description of the article, details to make the refund. For what is not regulated, the customer acknowledges that the right of withdrawal remains regulated by Articles 54-59 of the Consumer Code (Legislative Decree 206/2005 and smi).

12.2 Once the right of withdrawal has been exercised, the customer must ship the goods subject to the transaction in exactly the same condition in which he received them.

12.3 The Seller will contact a Carrier in order to schedule the collection of the returned goods and the costs of the reshipment will be borne by NP Design Studio.

12.4 NP Design Studio shall not be responsible for any customs clearance charges.

12.5 The Client acknowledges that returns of products that have been customized cannot be accepted.

12.6 It is an essential condition for the exercise of withdrawal by the Client that the integrity of the goods to be returned is preserved. In particular, the Products must not have been worn, used, damaged, or be missing integral elements of the product (accessories, instruction manuals etc..) and must be returned in their original packaging.

13. REFUNDS.

13.1 NP Design Studio, after receiving the return, will make the appropriate verifications and, if positive, will send an email to confirm the return and the provision of the refund within thirty (30) days from the date of receipt of the exercise of the right of withdrawal by the Customer.

13.2 We also remind you that the time to obtain a refund depends on the internal procedures of your Credit Institution.


14. UPDATES.

These General Terms and Conditions of Sale may be amended from time to time also in consideration of any regulatory changes.